Looking for more information about Encore Protection and the services we provide? Check out our roadside assistance FAQ (frequently-asked questions) below to find out about member benefits, specific plans, coverage details and more!
Is your question not listed in the roadside assistance FAQ section below? Feel free to contact our team online now!
Roadside Assistance FAQ: Questions about Encore
- What is Encore Protection?
A division of Car Solutions, Encore Protection is a truly affordable motor club program that offers its members 24/7 emergency roadside assistance, as well as additional benefits and savings on automotive maintenance, repair and travel. We provide a myriad of plans to choose from, including those for families and households and motorcycle owners. We also provide customizable plans for fleets/corporations and small businesses – contact us online for a free quote!
- What services does Encore offer, and in what areas?
All Encore Protection plans offer 24/7 emergency roadside assistance in the United States, Canada, Puerto Rico, Mexico and the U.S. Virgin Islands. We offer comprehensive coverage, including:
- Jump starts
- Flat tire changes
- Lockout assistance
- Fuel delivery
- Collision and breakdown assistance
- Up to 25 miles of towing per claim
- What makes Encore Protection different?
- Affordable individual, family and pay-per-vehicle rates – cover the entire family or business for less.
- Discounts and savings on hotels, car rentals, theme park admission, prescriptions, car maintenance and more.
- Unlimited access to ASE-certified mechanics that will assist with automotive questions, review a repair estimate or help to diagnose an issue.
- Personalized mobile app – access account info from anywhere.
Learn more about what makes our roadside assistance coverage so special!
Roadside Assistance FAQ: Questions about Membership
- When does my membership start?
Whether you order Encore Protection online, over the phone or in-store, your membership is effective immediately. For our traditional plans, such as Encore Roadside and our fleet plan, there is a three-day waiting period from the date of purchase before you can file your first claim. However, our Encore Now plan allows you to file claims instantly, for an additional charge. Your personalized member number, which allows you to access all of your great benefits, will be active following enrollment. Apply online now to get started!
- How do I receive my membership card?
Your membership card(s) will be sent to you via email immediately after purchase and via USPS within two weeks. Individual and family plan purchasers can use our mobile app to quickly get their membership information. Just search for Encore Protection in the App Store or Google Play Store. You should print the membership card and keep it in your vehicle or on your person in case of an emergency. Even if you’ve lost your physical card, you will also be able to access a virtual member card via our personalized mobile app, so you’re always protected!
- What is your cancellation policy for yearly memberships?
Your membership may be cancelled at anytime. If you decide to cancel your policy within the first 30 days, you will receive a 100% refund, provided no claims have been filed. If you have filed a claim or cancel your policy after your first 30 days you will receive a pro-rata refund minus a $25.00 cancellation fee and minus any claims that have been paid.
- What is your cancellation policy for monthly memberships?
You will not receive a refund, as your membership is paid for monthly and there will be no unused portion of your paid membership dues.
Roadside Assistance FAQ: Questions about Towing
- Who will tow my car?
Encore roadside assistance calls are dispatched from our call centers located through-out the United States and Canada. A dispatch agent routes the service call to one of 21,000 local towing providers across the U.S. and beyond, each of which has been pre-qualified for professionalism, service and timeliness.
- Do I have to pay out-of-pocket for towing?
You will only have to pay for any costs in excess of the $100 per occurrence limit, plus any non-covered costs. If your towing service exceeds the mileage benefit for your plan you will be responsible for paying for any mileage over and beyond your towing benefit limit.
- What if I don’t know where I am when my car breaks down?
Don’t worry, we’ll find you! Our emergency dispatch system technology helps capture your car’s breakdown location when you call us from any wireless or landline phone, so we can dispatch one of our service providers to you faster and get you back on the road as soon as possible.
Roadside Assistance FAQ: Questions about Coverage
- What is included in my coverage?
Emergency roadside assistance coverage is extended to the any driver of the covered vehicle(s) only. “Covered vehicle” is defined as the vehicle(s) registered with Encore Protection (vehicle identification number, year, and model).
- What is NOT included in my coverage?
Coverage shall not be provided in the event of emergencies resulting from the use of intoxicants or narcotics, or the use of the covered vehicle in the commission of a felony. Coverage does not include cost of parts, replacement keys, fluids, lubricants, or fuel, cost of installation of products or materials; non-emergency towing or other non-emergency service; non-emergency mounting or removing of snow tires or chains; any and all taxes, fines; damage or disablement due to fire, flood or vandalism; towing from or repair work performed at a service station, garage or repair shop; towing by other than a licensed service station or garage; vehicle storage charges; a second tow; service on a vehicle that is not in a safe condition to be towed or serviced, or that may result in damage to the vehicle if towed; services received independently from Encore Protection without prior authorization from Encore Protection; repeated service calls for a covered vehicle in need of routine maintenance or repair.
Roadside Assistance FAQ: Contact Information
- How can I contact Encore Protection?
Roadside Assistance Customer Service: 1-844-6ENCORE
Billing Customer Service: (888) 793-2982
Mail: Encore Protection, a division of Car Solutions
2295 Parklake Drive, Suite 510
Atlanta, GA 30345
For more information not found within our roadside assistance FAQ, please check out our section of free online resources or contact us online. Ready to sign up for nationwide roadside assistance? Join online now!