Steve Benise
President / CEOSteve brings deep automotive, warranty, and roadside program experience to Encore. He co-founded Encore Protection in 2013 and remains closely involved in product design, rating, and claims servicing.
Why Encore / Meet the Team
The people behind the promisethat no customer is left behind.
Meet the team that makes Encore Protection possible: roadside, technology, service, sales, and program leaders working together to deliver a better customer experience.
The Encore Team
Experience from every side of the roadside relationship.
Encore's leadership brings together program design, fleet technology, customer service, marketing, software development, and sales strategy to support clients and members when the road interrupts the plan.
Josh Axton
Program DirectorJosh's background in fleet management software and operational efficiency helps Encore shape programs that work in the real world. He joined Encore in 2013 and supports product design, rating, and claims servicing.
Rob Hamilton
Marketing ManagerRob combines fleet safety experience, commercial vehicle knowledge, and marketing strategy. Since joining Encore in 2020, he has helped position the brand for national growth and stronger client communication.
Donny Adkins
Development ManagerDonny leads with decades of web and application development experience. At Encore, he focuses on custom software, APIs, and integrations that help complex programs communicate across systems.
Kristie Cromwell
Service ManagerKristie brings legal, administrative, and customer service experience to Encore's service department. Her focus is clear follow-through and customer satisfaction when members and clients need support.
Jacob Levee
Sales ManagerJacob manages accounts and partnership strategy with a strong background in enterprise sales and international business development. He helps clients move from first conversation to long-term growth.
How the Team Works
Experienced people, aligned aroundone customer-first standard.
Encore's team is intentionally cross-functional. Product design, dispatch operations, technology, sales, marketing, and service all work together around the same goal: help clients deliver a better roadside experience.
That combination matters because roadside assistance is not just a benefit. It is a moment where service quality, communication, and follow-through directly affect the client's brand.
- Program Strategy
- Claims Servicing
- Technology Development
- API Integration
- Customer Service
- Partnership Growth
- Fleet Safety Knowledge
- Operational Follow-Through
2013Encore Protection founded around a need for better commercial roadside programs
Fast AdminFlexible program administration helps Encore accommodate client requests and execute updates quickly
24/7A service culture built around live support and dependable follow-through
The People Behind the Platform
Technology matters. So does the team standing behind it.
The best roadside programs need both: systems that move quickly and people who understand how service, operations, and client relationships work together.
What the team brings to every program
- Hands-on product design and rating experience
- Technology and integration depth for complex programs
- Customer service leadership focused on satisfaction
- Sales and partnership support from first call to follow-up
- Fleet safety and operational knowledge from the field
Work With Encore Protection
Meet the team behind a better roadside experience.
Encore combines experienced people, proprietary technology, and a customer-first service culture to help clients protect the moments that matter on the road.