What information do you collect about me?
We collect information about you to quote and service your policy. This is called “Nonpublic Personal Information” if it identifies you and is not available to the public. Depending on the product, we collect it from some or all of the following sources. We have provided a few examples for each source, but not all may apply to you.
- Application Information: You provide this on your application, through your agent or broker, by phone, or online. We may also obtain it from directories and other outside sources. It includes your name, street and e-mail addresses, phone number, vehicle information and information about relevant drivers.
- Transaction Information: This is information about your transactions with us, our affiliates, or others. It includes your coverage, limits and rates, and payment and claims history. It also includes information that we require for billing and payment.
- Web site information: This information is unique to Internet transactions. It includes the Web site that linked you to ours, your computer operating system, and the pages you viewed on our site. Some Web sites, including ours, may also store “cookies” on your computer. Cookies collect technical data, like your Internet protocol (IP) address, operating system, and session ID. They can also save certain information entered by you.
Who might get information about me from you?
We will share information about you only as permitted by law. We will not share your Nonpublic Personal Information with other companies for their marketing purposes. There is no need to “opt out” or tell us not to do this.
Disclosures include those that we feel are required to provide insurance claims or customer service, prevent fraud, perform research or comply with the law. Recipients include, for example, claims representatives, consumer reporting agencies, law enforcement, courts and government agencies. These parties may disclose the information to others as permitted by law. For example, Consumer reporting agencies may disclose Transaction Information received from us to other insurance companies with which you do business.
How do you protect my information?
We restrict access to your Nonpublic Personal Information to our employees and others who we feel must use it to provide our products and services. Their use of the information is limited by law, our employee code of conduct, and written agreements where appropriate. We also maintain physical, electronic and procedural safeguards to protect your information.
How can I review and correct information you have about me?
You may review the information at our offices or receive a copy of it for a fee to cover our costs. We will not provide information that we feel is privileged, such as information about insurance claims or lawsuits.
To correct information about you, send a written request as described above, explaining your desired correction. Within 60 business days, we will either make the requested correction or tell you why we will not. We cannot correct Consumer Report Information, such as your credit report. To do this, you must contact the consumer reporting agency that provided it.
If we make your requested correction, we will notify you in writing. We will also notify anyone named by you who may have received the information within the previous two years. If required by law, we will also notify others who may have given it to or received it from us. If we refuse to make the requested correction, you may file with us a concise written statement about why you object, including the information you think is correct. Your statement will then become part of your file. It will be sent to the same persons to whom we would send a copy of any correction or change.
Is there additional information for Web site visitors?
Yes. When you visit our Web sites, we use the information we collect to provide services to you. We use Web Site Information to help understand what you want so that we can enhance your online experience. For example, if you start a quote on our Web site, but decide to finish it later, we will save your information so you can pick up where you left off. We also use Web Site Information to analyze use of our Web sites.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to reject all or certain kinds of cookies. In most cases, you can do this by changing the settings on your browser (e.g., Internet Explorer, Google Chrome, Mozilla Firefox, etc.). Each browser is a little different, so look at your browser’s “Help” menu to learn how to modify its settings to reflect your cookie preferences. However, if you choose to reject cookies, you may not have access to many features that make your Web experience smoother, and some of our services may not function properly.
Why do you ask for my e-mail address?
When you quote or buy a policy on our Web site, we collect your e-mail address so that we can send you e-mails concerning your transactions with us, and other information we think you’ll find useful.
We will also use your e-mail address to provide updates about our products and services. You can stop receiving promotional updates by using the links provided in the emails. Customers may also manage their preferences in the policy services area of our Web site.
To ensure you get our e-mails, our service provider or we may receive confirmations when you open them or click through e-mail links. These confirmations may also show whether your e-mail application supports graphics, so we can tailor our messages to you.
We will not share your e-mail address with other companies for their marketing purposes without your consent.
What about Web site security?
Our security measures help ensure that your data is secured and encrypted, so that others cannot access it while in transit. We limit access to our servers and require our employees to adhere to high standards of ethics and integrity in performing their jobs. We use a secure server and security protocol to safeguard information you provide during the purchase process. Our secure server uses a Secure Sockets Layer (SSL) to interact with you when you provide personal information during the purchase process. We handle your information via encryption. Every secure page on our Web sites has a digital certificate. This is shown via the site certificate that resides on all secure pages. Refer to your web browser’s documentation for information on how to verify you are connected to our web site securely.
We use a secure server and security protocol to safeguard information you provide during the purchase process. Our secure server uses a Secure Sockets Layer (SSL) to interact with you when you provide personal information during the purchase process. We handle your information via encryption. Every secure page on our Web sites has a digital certificate. This is shown via the site certificate that resides on all secure pages. To view it, click on the image of the “closed lock” or the “solid key” on the bottom of your browser window. A small frame displaying security information will appear. Click on “subject” to verify that you are on our site. Click on “Issuer” to verify the site certification authority.
What does the technical jargon mean?
Cookie: A small text file saved in your computer when you access certain Web pages. Cookies identify you to the Web site that gave you the cookie.
Digital certificate: A small file that can be transferred to your computer and used for authentication. Once installed, it can be automatically used as needed.
Internet protocol (IP) address:A string of numbers that are translated into a domain name.
Operating system: The program responsible for overseeing the basic hardware resources of a computer. UNIX, DOS, Windows, and Macintosh System 7 are examples of operating systems.
Secure server: A computer system set up to provide privacy, integrity, and authentication in communications. (See SSL).
Security protocol: A specification that describes how computers will talk securely to each other on a computer network.
Secure Sockets Layer (SSL): A protocol that delivers server authentication, data encryption, and message integrity. SSL encrypts Internet communications.
Session ID: The code used to keep track of a person as they interact with a server.
Site certificate: This is the same as a digital certificate, but it is used on the server rather than at the browser.
128-bit encryption: A way of making data unreadable to everyone except the receiver. It is a common way of sending credit card numbers and data over the Internet. It is used by SSL.
Web beacon: Also called a Web bug, pixel tag or clear GIF, a Web beacon is a clear graphic image placed in Web pages. Web beacons are used in conjunction with cookies to monitor user activity on a Web site