Roadside Assistance
Support common covered events with live dispatch, customer updates, and provider coordination.
Encore Services / Insurance
Insurance roadside programs for policyholder moments that matter.
Encore helps insurance companies support policyholders with roadside assistance, accident scene towing, secondary towing, and service coordination that protects the customer experience after a vehicle event.
Insurance Roadside Programs
Support policyholders through the roadside events that shape trust.
Encore's insurance programs help carriers, agencies, and administrators deliver fast roadside coordination for everyday breakdowns, accident scenes, and follow-up towing needs.
Accident Scene Towing
Help policyholders move safely from an accident scene into the next step of the claim experience.
Secondary Towing
Coordinate follow-up towing from storage, repair, body shop, or claim-related locations.
Claim-Aware Support
Build workflows that keep roadside, towing, claims, and customer care aligned.
Carrier & Agency Roadside Technology
The Wizard and The Conductor for insurance roadside programs.
Encore's insurance technology helps carriers, standard agencies, and non-standard agencies guide policyholders through roadside and towing events while giving program teams clearer control over dispatch, claims handoffs, and communication.
The Wizard
A mobile-first request experience built for policyholders who need roadside assistance, accident scene towing, or secondary tow coordination. The Wizard guides the driver, captures key details, and keeps the customer informed without adding avoidable calls to the carrier or agency team.
- Guided intake for roadside, accident scene, and secondary towing events
- Mobile-first location and service details for faster dispatch
- Status updates that reduce where-is-my-help calls
- Support for standard and non-standard policyholder audiences
The Conductor
A proprietary command center for carriers, agencies, and program administrators. The Conductor helps connect dispatch, provider communication, claims handoffs, and customer updates into one cleaner operational path.
- Coordinate the workflow across dispatch, providers, claims handoffs, and customer updates
- Carrier and agency visibility into roadside activity
- Roadside, towing, and claims-adjacent support aligned
- Program workflows built for standard and non-standard agency needs
- Policyholder status updates
- Claim-aware towing handoffs
- Live support when drivers need help
Insurance Program Services
Coverage for roadside, accident, and claim-related towing moments.
Encore coordinates common roadside needs through a support experience designed to help policyholders feel taken care of from the first call to the next destination.
Accident Scene Towing
Coordination when a policyholder needs a vehicle moved from an accident scene.
Secondary Towing
Follow-up towing support from storage, repair, body shop, or other claim-related stops.
Fluid Delivery
Emergency fluid support for vehicles that need a quick assist.
Fuel Delivery
Emergency fuel when a covered vehicle runs empty on the road.
Battery Jump & Delivery
Battery support through a 24-hour emergency response center.
Lockouts
Assistance when keys are lost or locked inside a covered vehicle.
Extrication & Winching
Recovery coordination when a vehicle is stuck or not drivable.
Mobile Mechanic
Traveling mechanic support where available, subject to geographic limitations.
Built For Insurance Providers
Coverage for carriers, agencies, and programs.
Encore helps insurance companies extend roadside and towing support across policyholder journeys, from everyday breakdowns to accident response and secondary tow coordination.
The goal is simple: a better customer experience, fewer handoff gaps, and a stronger service story when a policyholder needs help.
- Roadside Assistance
- Accident Scene Towing
- Secondary Towing
- Policyholder Support
- Claims Coordination
- Carrier Programs
- Agency Programs
- Live Dispatch
Get Your Quote
Support policyholders when roadside events turn stressful.
Encore insurance roadside programs are built for responsive service, clearer claims-adjacent towing support, and a better customer experience.